Learn how small businesses can offer big support with help desk software. The extra project layer that service desk adds is often overkill for the simplified enduser participation and workflow needed by smaller organizations. Get help using and administering jira service desk. Thats why putting service at the heart of your growing business is so important. Download the ebook, case studies, videos, and much more. Atlassian is buying halp, a slackfirst help desk company. Atlassian acquires help desk firm halp computerworld. Explore apps on atlassian marketplace powering teams of all sizes around the world. Jira service desk maakt gebruik van een per agentprijsmodel. Sep 19, 2019 i have just started using jira service desk and jira software. Find answers, support, and inspiration from other atlassian users.
Employees and customers can submit help requests to your support team through a customer portal, via email, or through an embedded widget on your site. Richman explains that companies using slack and rival platforms increasingly saw these systems used. The right help desk software makes it simple for agents to organize, prioritize, and. Helpdesk for jira is a great product and alternative to jira service desk. Sep 19, 2019 jira service desk is a solid helpdesk entry for midsize and even large businesses. The jira service desk rest api covers jira service desk features such as customer requests, queues, and slas. For oneonone help, create a support request at atlassian support. I have just started using jira service desk and jira software. Jira service desk is purpose built for your it and service teams, providing them with everything they need out of the box for incident, change and problem management. Provide it service and support without the cost and complexity of traditional itsm solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Other help desk software, such as jira service desk, provides additional security measures and identity management primarily single signon or sso features, which may be key.
Jira core business projects available to all licensed users jira software software projects integration with development tools agile boards release hub for software versions jira service desk service desk. How do custom fields help collect the right information across jira service desk and jira software. If you dont have an account yet, you can create one just follow the prompts. Atlassian acquires slack help desk ticketing software. Atlassian has acquired halp, which makes help desk. The right help desk software makes it simple for agents to organize, prioritize, and resolve requests so nothing falls through the cracks. Jira software is purpose built specifically for software teams. Provide it service and support without the cost and complexity of. Integrating with onpremises tools jira software cloud provides oauth 2. Atlassian expands jira service desk to nonit biz teams. Employees and customers can submit help requests to your support team through a.
Jira service desk is software built for both internal and external support. Fisheye documentation home atlassian documentation. Explore how atlassian customers modernize itsm with jira service desk. What can i do to improve the way customers report bugs. Join the 15000 growing businesses who put service at the heart of their business. Atlassian has acquired halp, a software company that turns slack into an internal help desk ticketing system for various business departments including it, security, legal, finance and. Jira service desk server support jira service desk. You need something you can get up and running easily, but that will also scale with your business.
Atlassian acquires slack help desk ticketing software startup. Jira service desk is simply modern service desk software thats easy for anyone to use, simple for your admin to set up, and has everything your it teams need outofthebox including automation rules, slas, realtime reporting, and itilcertified processes like incident, problem, and change management. Click find new apps or find new addons from the lefthand side of the page. Does jira service desk need jira core or jira software. Host jira service desk on your server for more customization and control. A support engineer will follow up with you quickly. Jira software combines powerful developer tool integrations with the most important elements of agile development. Integration between jira software and jira service desk ayman qaddoura dec 25, 2016 i have two separate instances for jira software and jira service desk and i want to do full integration between them initially the below two main points, so is this possible using groovy scriptrunner and how can i do this i need sample scripts for such. Jira service desk flexible, collaborative itsm software built for rapid service.
Jira service desk is a flexible, collaborative itsm solution built for rapid service delivery. Help desk software enables support agents to provide quick and easy answers to help seekers. Check the health of our cloud services and products. Jira service desk standard is the service desk you know and love today.
When a ticket is logged into the jira sd by a customer, user, agent. Jira service desk is simply modern service desk software thats easy for anyone to use, simple for your admin to set up, and has everything your it teams need outofthebox including automation rules. You need jira service desk help desk software built for small businesses. But you cant deliver amazing service without the right tools. Halp turns team messaging apps like slack into an internal help desk and ticketing solution among for employees. It has since launched integrations with atlassians jira service desk, its helpdesk software. Atlassian expands jira service desk to nonit biz teams the software, initially designed to help it teams track and resolve service requests, can now be configured for use in nontech areas such. Jira service desk is gewoon moderne servicedesksoftware. Jira service desk premium helps teams confidently scale their it service by offering unlimited storage, a financiallybacked 99. Jira service desk it service desk en itsmsoftware atlassian. Click the admin dropdown and choose atlassian marketplace. Customer service software by jira service desk atlassian. I tried to search all known fora to me, but couldnt find the correct solution. User documentation for jira service desk server 3 atlassian.
Millions of users globally rely on atlassian products every day for improving software development, project management, collaboration, and code quality. Good integration with enterprise vendor atlassian s other products as well as ample customizability and advanced. Atlassian acquires help desk firm halp the software company best known for its jira, trello and confluence platforms hopes the acquisition will make it easier for users to handle help desk requests. Integration between jira software and jira service desk.
Dec 05, 2019 other help desk software, such as jira service desk, provides additional security measures and identity management primarily single signon or sso features, which may be key differentiators to. Spin up new services with jira service desks intuitive, codeless setup and configuration. Atlassian has acquired halp, a software company that turns slack into an internal help desk ticketing system for various business departments including it, security, legal, finance and support. Maybe this is an easy one, but i couldnt figure it out. Overview of jira service desk get started atlassian. Build a better help desk by connecting your existing software and support channels into a single, streamlined customer portal.